Terms of service
Welcome to I Know You Got Soul. By accessing or using our website and purchasing our products, you agree to be bound by these Terms + Conditions.
Please read these terms carefully before using our website or placing an order.
1. About I Know You Got Soul
I Know You Got Soul is a brand created to help music lovers and fans of Black music culture reconnect with the songs, artists, and moments they love through fun, competitive trivia and entertainment, along with merchandise inspired by music, culture, and the eras that continue to shape us.
Throughout these Terms + Conditions, the words “we,” “us,” “our,” and “I Know You Got Soul” refer to I Know You Got Soul.
2. Using Our Website
By using this website, you agree to use it only for lawful purposes and in a way that does not interfere with the operation of the website or negatively affect other users.
You may not:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorized access to our website, systems, or accounts
- Interfere with the security or operation of the website
- Copy, reproduce, distribute, or exploit our website content without permission
- Use our brand, content, images, designs, or other materials for commercial purposes without our written permission
We reserve the right to restrict or terminate access to our website if we believe these Terms + Conditions have been violated.
3. Products and Product Information
We make every effort to ensure that product descriptions, images, colors, sizes, and other information on our website are accurate.
However, colors and product appearance may vary slightly depending on your device, screen settings, lighting, or the manufacturing process.
Because our products are made to order, availability and product specifications may occasionally change.
We reserve the right to modify, discontinue, or update products at any time without prior notice.
4. Orders and Purchases
When you place an order through our website, you are making a purchase request for the products selected at checkout.
We reserve the right to refuse, cancel, or limit an order for reasons including:
- Product availability
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Technical or system errors
- Other circumstances that prevent us from properly fulfilling the order
If we cancel an order after payment has been received, we will provide an applicable refund to the original payment method.
5. Pricing and Payment
All prices displayed on our website are subject to change without notice.
You are responsible for providing accurate billing, payment, and shipping information when placing an order.
If a pricing or product information error occurs, we reserve the right to correct the error and, when appropriate, cancel the affected order.
Payment must be successfully received before an order can be processed.
6. Made-to-Order Products
Many of our products are made specifically after an order is placed.
Because products are made to order, we cannot accept returns or exchanges simply because you change your mind, select the wrong size, choose the wrong color, or no longer want the item.
Please review product descriptions, sizing information, colors, and other product details carefully before completing your purchase.
For information about damaged, defective, misprinted, or incorrect orders, please review our Return & Refund Policy.
7. Shipping and Delivery
Orders require processing time before they are shipped.
Please allow 7–10 business days for your order to be processed and prepared for shipment. This processing time does not include shipping time.
Shipping times are estimates and are not guaranteed delivery dates.
Delivery may be affected by carrier delays, holidays, weather, customs processing, incorrect shipping information, or other circumstances outside of our control.
For complete information about processing, shipping, tracking, and delivery, please review our Shipping Policy.
8. Returns and Refunds
Because our products are made especially for each customer, all sales are final.
However, if your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery and we will make it right.
Please contact:
with your order number, a description of the issue, and clear photos showing the problem.
For complete information about returns, refunds, and defective or incorrect orders, please review our Return & Refund Policy.
9. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand names
- Designs
- Graphics
- Images
- Product artwork
- Written content
- Website layout
- Text
- Trademarks
- Original creative materials
is owned by or licensed to I Know You Got Soul, unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, publish, or use our intellectual property without our prior written permission.
Nothing on this website grants you ownership or rights to our intellectual property.
10. User Content
If you submit, post, upload, or otherwise provide content to us, including reviews, comments, photos, or other materials, you agree that you have the right to provide that content.
By submitting content, you grant I Know You Got Soul permission to use, reproduce, display, and share that content in connection with our business, website, marketing, and promotional activities, where permitted by law.
You should not submit content that:
- Violates another person's rights
- Contains unlawful or harmful material
- Infringes intellectual property rights
- Contains false or misleading information
- Is abusive, threatening, or inappropriate
- Contains malicious software or harmful code
We reserve the right to remove content that violates these Terms + Conditions or that we otherwise consider inappropriate.
11. Third-Party Services
Our website may use third-party services and platforms to help operate our store, process payments, fulfill orders, provide shipping services, analyze website activity, or provide other functionality.
These third-party services may have their own terms, conditions, and privacy policies.
We are not responsible for the policies, practices, availability, or performance of third-party services that we do not control.
12. Website Availability
We work to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or modify the website for maintenance, updates, technical issues, security reasons, or other business purposes.
13. Errors and Corrections
We may occasionally discover errors or inaccuracies involving product descriptions, pricing, availability, promotions, or other website information.
We reserve the right to correct errors, update information, and cancel or modify affected orders when necessary.
14. Limitation of Liability
To the extent permitted by applicable law, I Know You Got Soul will not be responsible for losses or damages resulting from your use of our website, delays or interruptions beyond our reasonable control, or issues caused by third-party services.
Nothing in these Terms + Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, damages, losses, liabilities, and reasonable expenses arising from your violation of these Terms + Conditions or your unlawful use of our website or services.
16. Changes to These Terms
We may update these Terms + Conditions from time to time.
When changes are made, the updated version will be posted on this page with a revised effective date when appropriate.
Your continued use of our website after changes are posted means you accept the updated Terms + Conditions.
17. Governing Law
These Terms + Conditions will be governed by and interpreted according to the applicable laws governing our business, without regard to conflict-of-law principles, except where applicable law requires otherwise.
18. Contact Us
If you have questions about these Terms + Conditions, please contact us:
I Know You Got Soul
Email: support@iknowyougotsoul.com
Thank you for visiting I Know You Got Soul and supporting a brand that celebrates the music, culture, memories, and moments that connect generations.
The music changes. The eras evolve. The soul remains.