Shipping policy

At I Know You Got Soul, our products are made to order. This means your item is created specifically for you after your order is placed.

Order Processing

How long does it take to process my order?

Please allow 7–10 business days for your order to be processed and prepared for shipment.

Because our products are made to order, each item is created specifically for you after your order is placed.

Processing times may occasionally be longer during holidays, peak shopping periods, or periods of high order volume.

Processing time does not include shipping time.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

How long will my order take to arrive?

After your order has been processed, shipping time depends on your location and the shipping method selected at checkout.

Estimated shipping times will be provided at checkout when available.

Please keep in mind that shipping times are estimates and are not guaranteed delivery dates. Carrier delays, holidays, weather, and other circumstances outside of our control may occasionally affect delivery times.

Where do you ship?

We ship to locations available through our checkout. Available shipping options and rates are calculated based on your delivery address.

Tracking Your Order

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available.

Tracking information may take some time to update after your package has been handed to the shipping carrier.

Multiple Items in One Order

If your order contains multiple products, your items may arrive in separate packages.

This can happen when products are processed or shipped separately. You may receive multiple tracking numbers for a single order.

Shipping Address

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible at:

support@iknowyougotsoul.com

Once an order has entered processing, we may not be able to change the shipping address or cancel the order.

Delayed Orders

While we work hard to get your order to you as quickly as possible, delivery times are estimates and can occasionally be affected by circumstances outside of our control.

Delays may occur due to:

High order volume
Holidays
Weather
Carrier delays
Transportation disruptions
Incorrect or incomplete shipping information
Customs processing for international orders

If your order has passed its estimated delivery timeframe, please allow a few additional business days for possible carrier delays.

If your order still hasn’t arrived, contact us at support@iknowyougotsoul.com with your order number and we’ll be happy to help.

International Orders

International orders may take longer to arrive.

Depending on your destination, your order may also be subject to customs duties, taxes, or other fees imposed by your country. These charges are the responsibility of the customer.

Customs processing may also add additional time to delivery.