Refund policy
Because every item is made especially for you, all sales are final.
However, if your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery and we will make it right.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
- Photos of the packaging, if the package arrived damaged
Once we receive your request, we’ll review the issue and work with you on an appropriate resolution, which may include a replacement when applicable.
What We Don't Accept
We are unable to accept returns or exchanges for:
- Change of mind
- Incorrect size selection
- Incorrect color or product selection
- Items that have been worn, washed, or used
- Buyer’s remorse
- Orders placed with an incorrect shipping address
Because our products are made specifically for each order, we cannot restock or resell returned items.
Need Help?
If there is a problem with your order, please contact us within 14 days of delivery at:
We’re committed to making sure you receive the quality I Know You Got Soul experience you ordered.